Trackline Privacy Policy
Last updated: October 25, 2026
Key points
- We collect only what Trackline needs to work: your account email, a hashed password, your display name, and your saved events.
- We do not store your location. Location is optional and is used only to answer the search you make. A city or ZIP you type is sent, without your IP address or account details, to a geocoding service that converts it to coordinates.
- No advertising, analytics, or crash-reporting SDKs, no tracking, and no sale or sharing of personal data for targeted advertising.
- Trackline sends no automated email. If you email support@tracklinehq.com, the message is routed by Cloudflare Email Routing to our support inbox, and we use it only to reply.
- Registration and payment happen on organizers' websites, not in Trackline. We never see your payment details.
- You can delete your account at any time under Manage Account, and you can email us to access, correct, or export your data.
1. Who we are
This policy explains how Trackline LLC, a Wyoming limited liability company ("Trackline," "we," "us"), handles information when you use the Trackline website at https://tracklinehq.com, the Trackline iOS app, and related services (together, the "Service"). Trackline is responsible for the personal information described in this policy.
Trackline LLC
1603 Capitol Ave Ste 415 #191885
Cheyenne, WY 82001
support@tracklinehq.com
This page is a description of how the Service handles information. It is not legal advice.
2. How the Service works
Trackline is a directory of motorsport events such as track days, HPDEs, and autocross. We gather event listings from public organizer sources, such as MotorsportReg, SCCA, NASA, and club websites, using a list of sources we select. This collection happens on Trackline's servers, not on your device.
The Trackline iOS app displays the Trackline service and adds device features: location for nearby search, Share, and Add to Calendar. Event pages from organizers open in an in-app Safari view.
- Add to Calendar. Trackline never reads your calendars. On iOS 17 and later, events are added through Apple's add-event screen without calendar access. On iOS 15 and 16, the system asks for calendar permission, but the app only adds the event you choose. If you decline, you can download an .ics file instead. Nothing about your calendar is sent to Trackline.
- Share uses your device's standard share sheet. We don't receive your contacts or learn which apps or people you share with.
3. What Trackline collects
| Data | Source | Purpose | Retention |
|---|---|---|---|
| Account email address | You, when you register | Create your account and sign you in; identify you when you contact support | Until you delete your account; removed from backups within 14 days after that |
| Password (stored only as a hash) | You, when you register | Authenticate you | Until you delete your account; backups within 14 days |
| Display name (required; any name or nickname) | You, when you register | Identify your account in the Service | Until you delete your account; backups within 14 days |
| Saved events | You, when you save an event | Show your saved list across sessions and devices | Until you unsave them or delete your account; backups within 14 days |
| Emails you send to support@tracklinehq.com | You | Reply to you | Kept in our support inbox; you can ask us to delete them |
| Organizer submission contact details (name, email address, and organization) | You, when you use the "Submit your event" form as an event organizer or someone authorized by one | Verify the submission and communicate with you about your listings only | Removed 90 days after we review the submission, or sooner if you ask; backups within 14 days after that |
| Server request logs (request method, path with search parameters removed, status, and time; no IP address in application logs) | Automatically, from requests to our server | Security, rate limiting, and troubleshooting | Kept only briefly and deleted within 30 days |
Organizer submissions. If you submit an event or a calendar link through the "Submit your event" form, we collect your name, email address, and organization along with the event facts or feed URL you submit. We use your contact details only to verify the submission and to communicate with you about your listings. We don't display them publicly unless you include them in the event details. We remove them 90 days after we review your submission. Submissions we decline are deleted 90 days after review, and submissions we haven't reviewed are deleted after 180 days. To have your contact details erased sooner, email support@tracklinehq.com. The form does not store your IP address or location. Event facts and feed URLs you submit are covered by the Organizer Submission Terms.
Not stored: your device location, any city or ZIP you type (see Section 4), payment information, government IDs, driver or vehicle details, contacts, photos, calendar contents, and advertising identifiers. Event listings come from public organizer sources and are about events, not about you.
4. Location
Location is optional. You can type a city or ZIP instead, and you can turn location access off at any time in your device or browser settings. Trackline does not have a saved home location feature.
- Device location. Your device location (approximate or precise, as you allow in iOS or your browser) is sent to our server only when you tap the location button. It is used to answer that search for nearby events, and it is not stored, logged, or linked to your account. Device coordinates are never sent to third parties.
- A city or ZIP you type. To convert typed text to coordinates, our server sends it to OpenStreetMap Nominatim. The request comes from our server, so Nominatim does not receive your IP address or account details. The result is held briefly in server memory (for up to 1 hour) to speed up repeat searches. It is keyed by a one-way hash of the text, not written to disk, and not linked to your account.
We never use location for advertising.
5. How we use information
We use the information above only to:
- provide the Service: accounts, saved events, and nearby-event search;
- keep the Service secure, prevent abuse, and enforce rate limits and our Terms of Service;
- troubleshoot and fix problems;
- reply when you contact support;
- verify organizer submissions and communicate with the submitter about their listings; and
- comply with law.
The Service sends no automated email: no verification, password-reset, notification, or marketing emails. We email you only to reply to a message you send us. There is no self-serve password reset. If you forget your password, or want to change your display name, contact support@tracklinehq.com.
We do not use your information for advertising or profiling.
6. What Trackline does not do
- No advertising, analytics, or crash-reporting SDKs, no cross-app or cross-site tracking, and no data brokers.
- No sale of personal data, and no sharing of personal data for targeted (cross-context behavioral) advertising.
- No tracking as Apple defines it: we do not link data collected in Trackline with data from other companies' apps, websites, or offline properties for targeted advertising or advertising measurement, and we do not share data with data brokers.
- No payments. Event registration and payment happen on third-party organizer sites, not in Trackline. Examples include SCCA, NASA, MotorsportReg (MSR), and Precision Track Day.
7. Service providers and third parties
We use the following providers to run the Service:
| Provider | What it does | What it receives |
|---|---|---|
| Vultr | Hosting: one server in Atlanta, Georgia, US, which holds our database, application, and logs | All Service data described in this policy |
| Cloudflare | Domain registrar, DNS, and routing of email sent to support@tracklinehq.com | Emails you send to support, which Cloudflare Email Routing forwards to our support inbox. DNS is not proxied, so Cloudflare does not see traffic to our site. |
| OpenStreetMap Nominatim | Geocoding only (converting a typed city or ZIP to coordinates) | The typed text, sent from our server without your IP address or account details (see Section 4) |
Organizer sites. When you tap through to an organizer's event page (in the iOS app, this opens in an in-app Safari view), the organizer's site receives whatever your browser sends, such as your IP address and browser information. Anything you give an organizer, including registration and payment details, is governed by that organizer's own privacy policy.
We may also disclose information if required by law or valid legal process; to protect the rights, safety, or security of Trackline, our users, or others; or as part of a merger, acquisition, or sale of assets, in which case this policy will continue to apply to the transferred information.
8. Retention
- Account data (email, password hash, display name, saved events): kept until you delete your account. When you delete your account, it is removed from our live database immediately.
- Backups: we take nightly database backups and keep them for 14 days. Data from a deleted account is gone from backups within 14 days.
- Server request logs: kept only briefly and deleted within 30 days.
- Organizer submission contact details (name, email, organization): removed 90 days after we review the submission, or sooner on request to support@tracklinehq.com, and gone from backups 14 days after that. Declined submissions are deleted 90 days after review, and unreviewed submissions after 180 days.
- Location: not stored. A typed city or ZIP lookup is held only in server memory, under a one-way hash, for up to 1 hour.
- We may keep information longer if needed to comply with law, resolve a dispute, or investigate abuse.
9. Your account and choices
Delete your account: The steps are the same on the website and in the app. Sign in, go to Manage Account > Delete account, enter your password, and tap Delete my account. This immediately removes your user record and saved events from our live database, and they are gone from backups within 14 days. Deleting your Trackline account does not cancel any registration you made with an organizer. Contact the organizer for that.
You can unsave events and turn off location access at any time. To change your display name or get help with a forgotten password, contact support@tracklinehq.com.
10. Your privacy rights
Depending on where you live, state privacy laws (for example, in California, Colorado, Virginia, and other states) may give you specific rights over your personal information. Whatever state you live in, we will honor the following requests:
- Access: ask what personal information we hold about you.
- Correction: ask us to fix inaccurate information.
- Deletion: ask us to delete your information (or use Manage Account > Delete account).
- Export: ask for a copy of your information in a portable format.
To make a request, email support@tracklinehq.com from the address on your account. We may need to verify your identity before acting. We will respond within 45 days. You may use an authorized agent where the law allows. We will not discriminate against you for exercising these rights. If we deny your request, you may reply to appeal, and we will tell you the outcome of the appeal and how to contact your state attorney general if you disagree.
Because we do not sell personal information or share it for targeted advertising, there is nothing to opt out of. We also do not use personal information for profiling that produces legal or similarly significant effects.
11. Do Not Track and Global Privacy Control
Trackline does not track you across other websites or apps, so we respond to browser Do Not Track signals the same way we treat all users: we don't track. We also honor Global Privacy Control (GPC) signals as a request to opt out of the sale or sharing of personal information. Because we don't sell or share personal information for advertising, a GPC signal doesn't change how the Service handles your data.
12. Children
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it. If you believe a child has given us personal information, contact support@tracklinehq.com.
13. Security
We use reasonable technical and organizational measures to protect personal information. These include encrypting data in transit (HTTPS), storing passwords only as hashes, keeping sign-in session tokens out of our logs, restricting backups to administrator-only access, and limiting who can access our server. No method of transmission or storage is completely secure, so we can't guarantee absolute security. If you find a security issue, please report it to support@tracklinehq.com. If we learn of a breach affecting your personal information, we will notify you as required by law.
14. International users
Trackline is based in the United States, and the Service is hosted in the United States (Atlanta, Georgia). If you use the Service from outside the U.S., your information will be transferred to, stored, and processed in the U.S., where data protection laws may differ from those in your country.
15. Third-party sites
The Service links to organizer and registration websites and other third-party services. Their privacy practices are governed by their own policies, not this one. Please review them before giving them information.
16. Changes to this policy
We may update this policy from time to time. We will change the "Last updated" date at the top. If we make material changes, such as collecting new types of data or using data in a new way, we will give notice before they take effect, for example in the app or on the website. Where the law requires it, we will ask for your consent.
17. Contact
Questions or requests about privacy:
Trackline LLC
1603 Capitol Ave Ste 415 #191885
Cheyenne, WY 82001
support@tracklinehq.com